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Urgent Treatment Centre opens at Watford General Hospital

Posted: 1 July 2020

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West Hertfordshire Teaching Hospitals NHS Trust (WHHT) has launched a new Urgent Treatment Centre (UTC) at Watford General Hospital. This will be located in the Emergency Department and will operate from 8am to 2am, 7 days a week including bank holidays.

The new Urgent Treatment Centre will be staffed by experienced GPs and nurses and other healthcare practitioners who treat minor injuries and illnesses with an urgent need.

The UTC will offer appointments that can be booked through NHS 111 or on a ‘walk in’ basis giving local patients more convenient ways to access urgent care when they need it most.

One of our main priorities at this time is to keep patients and staff safe, so our COVID-19 restrictions will apply at the new UTC. Patients going to hospital for an appointment will need to wear appropriate face coverings, should following good hand hygiene and social distancing and cannot be accompanied unless they are a child who needs an adult with them or they have other special needs.

The new service will be managed by Greenbrook Healthcare who are a specialist provider of GP led services and manage high performing UTCs across London including Northwick Park, West Middlesex, Central Middlesex, Ealing and Hillingdon Hospitals.

Dr Rachel Hoey, divisional director emergency medicine said, “A Urgent Treatment Centre at Watford General Hospital will enable patients to get the right care, in the right place and at the right time. It will allow our staff to give our sickest patients priority as well as providing the best care for other urgent patients.”

Walk-in services are also available 7 days a week with a UTC situated at Hemel Hempstead Hospital, open from 8am-10pm.

Anyone who isn’t sure where to go for a particular problem should go online to or call 111 if you're unable to get help online, for advice before you travel. Local NHS111 advisors will also be able to tell you about waiting times at particular centres. Patients who think they have symptoms of coronavirus should seek advice from NHS111 and should not go to the UTC or to any other health facility such as a GP surgery.


  1. For more information, please contact the communications team on: email:, For out of hours media enquiries please call the Watford General Hospital switchboard on 01923 244366 and ask for the on call communications manager.
  2. West Hertfordshire Teaching Hospitals NHS Trust serves people from across Hertfordshire, north London and further afield. It operates from three hospitals; Watford General, St Albans City and Hemel Hempstead. The trust sees around 600,000 patients a year and is one of the largest employers locally, with around 5,000 staff and volunteers.
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