
Patient Advice and Liaison Service
We have introduced Martha’s Rule to help spot any unexpected signs of deterioration early and give you the right to request a rapid review if you’re worried that your or your loved one’s condition is getting worse. You may notice small changes before they show up in our routine measurements. These changes could be early warning signs of deterioration.
You are not bothering us - we want to hear from you.
While someone is in hospital, we regularly check their vital signs and other important health measurements. The frequency of these checks will depend on the patient’s individual condition and needs. Sometimes we may need to wake patients to do these checks. In addition, we will ask at least daily if they are feeling better or worse. This is to monitor any unexpected changes in their condition.
To help us detect the early signs of deterioration, please tell us if you are worried about:
Adults | Children |
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Telling our staff about these changes can help us to detect deterioration early so we can take action to prevent more serious health problems.
First, speak to the team caring for you or your loved one.
If, after speaking to the care team, you remain worried and feel your concerns are not being addressed, call for a rapid review.
Call 07779 858763
Your call will go to a different team in our hospital, who specialise in the care of critically ill patients. They will work with you and your care team to arrange any treatment needed or further review.
The service is available 24 hours a day, seven days a week.
We will regularly ask for your views and take your concerns seriously. We see you as a partner in the care we are providing and want you to raise any worries and concerns you may have.