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National survey reveals morale is up for staff at local NHS trust

Posted: 26 February 2019

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Staff at West Hertfordshire Hospitals NHS Trust are feeling motivated, engaged and satisfied with their jobs according to a national survey published today.

It may have been a difficult year for the NHS in England, but its great to see that morale is up for staff working at West Herts Hospitals NHS Trust, with levels of motivation significantly higher than at other trusts.
More than 2,000 staff working at Watford General, St Albans City and Hemel Hempstead Hospitals participated in the national survey of NHS staff which was carried out in autumn 2018.

The results paint a positive picture for staff working at the trust and show improvements in many areas over the past year and when compared to other trusts nationally. Of the 90 questions asked, more than half of the responses fell within the top 20% of trusts in the country.

Staff engagement was an area of particular improvement with the trust achieving a score of 7.02 on a scale of one to ten (the higher the score the more engaged the staff), which was up from last year. This score is based on responses around levels of involvement, motivation and advocacy for staff, with 60% of staff saying theyd recommend the trust to family and friends as a place to work.

Another area that shone out for West Herts was health and wellbeing with nine out of ten staff saying that the trust takes positive action on health and wellbeing, with 93% staff feeling supported by their manager in in this area.

Recognition and respect also featured as a positive area with 73% of staff feeling encouraged by their line managers at work (compared to 67% nationally) and three quarters of staff feeling that they get the respect deserve from their colleagues (compared to 71% nationally). The results also show that 81% of staff felt that their work is valued by their organisation, following appraisals or reviews (compared to 76% nationally) and 93% staff feel that they are trusted to do their job.

Whilst the majority of the results were above average, there are still a few challenging areas which the trust is working on to make improvements such as around equality, diversity and discrimination.

Paul da Gama, Director of Human Resources at West Hertfordshire Hospitals NHS Trust said: "Were thrilled to hear that our staff feel respected by their colleagues, encouraged by their managers and valued by our organisation. Our goal is to make West Herts a great place to work and learn and these results hopefully demonstrate that were on our way there. We acknowledge that there are still a few challenging areas and we are already looking at ways to make improvements. Our staff do such a fantastic job to provide the very best care for every patient, every day and its important that they feel valued and motivated."


Notes to editors

1. For more information, please contact the communications team on: 01923 436280 or email: For out of hours media enquiries please call the Watford General Hospital switchboard on 01923 244366 and ask for the on call communications manager.

2. West Hertfordshire Hospitals NHS Trust serves people from across Hertfordshire, north London and further afield. It operates from three hospitals; Watford General, St Albans City and Hemel Hempstead. The trust has a catchment area of over 500,000 people and is one of the largest employers locally, with around 5,000 staff and volunteers.

3. For more information about our hospitals, visit You can also join our followers on Twitter ( and find us on Facebook (

4. The NHS National Staff Survey is carried out by Quality Health, an independent, private company working with the NHS. The results are used by NHS England, and by CQC, to judge and assess trust performance. The full results can be viewed here:

5. The survey was completed by 2,054 NHS staff working for West Hertfordshire Hospitals NHS Trust (out of 4,714 staff) which gave a trust response rate of 43.6%.