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Response to critical incident

Posted: 21 November 2023

Picture of the entrance to the Watford General Hospital site

We have declared a critical incident due to a flood in our emergency department caused by a burst water pipe.

Our patients and staff are safe but unfortunately there will be long waits for care as a result.

If you have an urgent but not life-threatening need, please visit NHS 111 online first rather than going to A&E. NHS 111 online will be able to direct you to the most appropriate service for your needs.

Ends

  1. For media enquiries, please contact the communications team on: 01923 436280 or email: westherts.communications@nhs.net. For out of hours media enquiries please call the Watford General Hospital switchboard on 01923 244366 and ask for the on call communications manager.
  2. West Hertfordshire Teaching Hospitals NHS Trust serves people from across Hertfordshire, north London and further afield. It operates from three hospitals; Watford General, St Albans City and Hemel Hempstead. The trust has a catchment area of over 500,000 people and is one of the largest employers locally, with around 5,000 staff and volunteers.
  3. For more information about our hospitals, visit www.westhertshospitals.nhs.uk. You can also join our followers on Twitter (twitter.com/westhertsNHS) and find us on Facebook (facebook.com/westhertsNHS).