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Your Care, Your Views phase two: public meeting dates launched

Posted: 12 May 2021

Photo of the your care, your views phase two leaflet

West Herts Hospitals NHS Trust has launched the second phase of its engagement programme as it progresses plans for its three hospitals, ahead of significant funding for new and refurbished buildings.

The first phase set out the rationale; why and how care will change as well as highlighting services that will move from their current sites.

Around forty online meetings, engagement documents and a survey were also part of phase one. There were more than 1,000 views of the online meetings, many of which were co-hosted by the trust’s leading clinicians and just under 1,700 people completed the survey. All of this material can be found on the trust’s website.

Phase two provides an opportunity for local people to attend virtual meetings to hear feedback from the survey and to learn how the trust is responding. The full meeting programme is available on the website.

The meetings will also update on the redevelopment plans. Currently, the timescale is for the work to the buildings – which include a transformation of the Watford General Hospital site – to be completed by 2025, or soon after.

Specifically, during phase two, the trust will

A report summarising the feedback is available here.

Deputy Chief Executive, Helen Brown said: “We are really grateful for time people gave to attend meetings and complete our survey. We were pleased to see that the ‘one stop’ model of care we are moving to was highlighted as being important to our patients. We plan to invest heavily in our diagnostic facilities across our three sites and this will lead to patients having appointments which combine diagnostics, rapid results and a consultation.”

She added: “The feedback from the survey also underlined what we had heard loud and clear already – there are concerns around travel to hospital. We hope to reduce the burden by converting appointments to online, where this works for patients, to provide a range of care locally and by combining as many steps of treatment into one appointment where possible. However, with some locations for more specialist services changing across our three sites, it is important to understand where we can address worries about getting to and from all of our hospitals.”

The trust is setting up a travel and access reference group for local people who want to work with the trust on access to its three sites. If you would like to express your interest in joining this group please email

A new multi-storey car park, which is set to open next spring, will improve parking at Watford General Hospital.

In terms of the need for new buildings, which was also highlighted as a key issue, the trust is approaching completion of an outline business case which will be submitted to the government this autumn to bid for funds.

Its plans include for each of the hospitals to have a more clearly defined role. Emergency, inpatient and complex care will remain at Watford; Hemel Hempstead Hospital will be the centre for planned medical care and long term conditions and St Albans City Hospital will be the centre for planned surgery and cancer care. Urgent care services and some outpatient services will be provided at all three sites.

Diagnostic facilities will be significantly upgraded at all three hospitals and the latest digital technology will be incorporated.



  1. For more information, please contact West Hertfordshire Hospitals NHS Trust communications team on: 01923 436280 or email: Out of hours, please call 07900 228031.
  2. West Hertfordshire Hospitals NHS Trust serves people from across Hertfordshire, north London and further afield. It operates from three hospitals; Watford General, St Albans City and Hemel Hempstead. The trust has a catchment area of over 500,000 people and is one of the largest employers locally, with around 5,000 staff and volunteers.
  3. The full survey results from phase one of the engagement can be viewed here.
  4. For the latest information about the OBC please see our ‘Frequently Asked Questions’ information sheet.
  5. For further information about Your Care, Your Views or to see other materials related to the redevelopment programme please go to our website
  6. If you are member of the public with an interest in the future of hospital services in west Hertfordshire please join our Stakeholder Reference Group and if you are a member of staff or healthcare partner, please join our Professional Reference Group. Application forms for both can be found on our website.