About us

West Hertfordshire Teaching Hospitals NHS Trust is a large acute trust, providing healthcare services to a core catchment population of approximately half a million people living in West Hertfordshire and the surrounding area.

We manage Watford General, Hemel Hempstead and St Albans City hospitals, alongside our therapy unit in Abbotts Langley.

We are part of Hertfordshire and West Essex Integrated Care System and work closely with our partners to deliver effective, joined-up and affordable services.

Our hospitals are located within a short train journey to London and close to the M1 and M25.

We are one of the largest employers locally, with over 5,800 staff.

Watford General Hospital is at the heart of our acute emergency services - the core location for inpatient emergency care, and for all patients who need specialist emergency facilities (such as intensive care). It also provides elective care for higher risk patients together with a full range of outpatient and diagnostic services.

There are approximately 600 beds and nine theatres (including one local theatre). Watford is also the home of our Women's and Children's services, including neonatal care.

Hemel Hempstead Hospital provides urgent care services for the local community via an Urgent Treatment Centre. It also provides outpatient services and pathology.

St Albans City Hospital is our elective care centre. It provides a wide range of elective care (both inpatient low risk surgery and day-case) and a wide range of outpatient and diagnostic services with in excess of 100,000 outpatient appointments.

It has forty beds and six theatres (including one procedure room for ophthalmology) as well as housing our dedicated orthopaedics centre.

Our outpatient physiotherapy is based in our Therapy unit in Abbots Langley. It’s home to our experienced team of physiotherapists, each with speciality areas of expertise.

Services include assessments and treatments for a wide range of musculoskeletal conditions, sports injuries, women’s health conditions and much more to help get patients back to normal activities as soon as possible. Read more about Outpatient Physiotherapy.

A map of Hertfordshire showing the locations of the three hospital sites

Our vision, aims and priorities

We strive to provide consistently good, safe care in a friendly and informative way, as and when people need and want it and always with dignity and respect.

Our vision

Our vision is very simple, it’s to provide ‘excellent patient care, together’.

Our values

Our values have been designed by our colleagues for our colleagues and reflect what matters most to us.

  • Empowered – We are all listened to and are accountable for what we do. We achieve our potential through continuous learning, teaching and education.
  • Compassionate – We care about patients and colleagues. We always support each other and show kindness by considering the impact of our actions and decisions.
  • Professional – We set high standards for ourselves and others, delivering brilliant basics every day. We are calm, measured, fair and respectful; and commit to continuous improvement.
  • Inclusive – We value diversity and individuality in all its forms. We actively seek contributions from patients, partners and colleagues. We speak out against discrimination.

Our priorities

What we need to do

  • Provide safe, high quality, timely and sustainable care
  • Redevelop our hospitals for patients and staff
  • Design and deliver services with our local partners

How we need to do it

  • Embed improvement in everything we do
  • Clinical and wider collaboration across teams and organisations
  • Maximise data and technology opportunities

Our redevelopment plans

We have big plans for the future shape of our sites and our services.

The trust is part of the national New Hospital Programme, and we are working hard to secure investment for a major new hospital building on land next to our current site in Watford as well as refurbishment and some new buildings at our hospitals in Hemel Hempstead and St Albans.

We hope to begin construction in 2024, pending a government decision on funding.

Our plans are focused on creating a clear role for our three hospitals; emergency and specialist care services at Watford, planned medical care and long-term conditions at Hemel Hempstead and planned surgery and cancer care at St Albans.

More about our redevelopment

Living in Hertfordshire

Our hospitals are brilliantly located, away from London's big city living costs, but close enough to enjoy its benefits.

And with west Hertfordshire's excellent road and rail connections to many of the UK’s other big cities, you can easily get where you want to go.

There's a wide range of different options for living, excellent schools and plenty to see and do!

More about living in Hertfordshire

Picture showing St Albans, Watford, the Grand Union Canal and Hemel Hempstead