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Your visit

Visiting a relative or friend

Before you visit a friend or relative at one of our hospitals, please check  the visiting times and other visitor information.

Visiting times

Please note visiting times for the majority of our inpatient areas is from 1pm - 9pm.

Our priority is to provide the best in care to our patients, and we recognise the invaluable role that carers and family members play. That’s why we welcome visitors and support flexible visiting times to suit patients’ and families’ individual needs.

We have flexible visiting between 1pm and 9pm every day on all of our adult wards with the exception of the Acute Admissions Unit (AAU level 1) that allows open visiting.

If you are a carer or the person you are visiting is at the end of their life you are welcome to visit at any time but you may be asked to leave during personal care and doctors' ward rounds to maintain confidentiality of other patients.

The visiting times for the Maternity and Children’s wards are open for parents and partners.

To view visiting times for wards across our hospitals, click on the relevant links below.

Other information

We aim to provide a restful environment for our patients. So please make sure there are a maximum of two visitors per patient at each bedside (unless there are exceptional circumstances and visitors have prior agreement from the nurse in charge). Please keep children under close supervision at all times. 

Protected meal times

Our hospitals have a protected mealtime for lunch and supper. This means that patients have an uninterrupted time when they can eat their food in peace and that nursing staff are on hand to help if required. We ask that you don’t visit at this time unless you’re there to help your loved one eat.

To find out what the protected mealtimes are on the ward, please ask one of the ward staff.

See also

Infection Control

West Hertfordshire Hospitals NHS Trust would like to encourage all visitors to use the wall mounted alcohol hand gel, upon entering and leaving the wards. This will help to reduce the spread of infections. Hand washing and using alcohol hand gel are two of the simplest and most effective ways of preventing cross infections and protecting patients, visitors and staff.

Car parking

For information about parking at our three sites, click here.

Flowers

Whilst the Trust does not wish to discourage relatives and friends from bringing in flowers, the Trust has had to make the decision, due to Health and Safety reasons, to no longer permit cut flowers that require a vase. However, cut flowers presented in an oasis block or in a sealed water bag will be allowed onto most wards.

Additional Information about visiting patients in Hospital

The NHS Choices website contains further information about visiting patients in hospital. Click here

Chaplaincy service

The Chaplaincy Service at West Hertfordshire Hospitals NHS Trust is a multi-faith department, providing for the pastoral, spiritual and religious needs of patients, relatives and staff.

The team in each of the hospitals across the Trust includes a strong and able group of trained volunteers who, supported by the full time professional Chaplains, visit the wards on a regular basis.

We recognise that coming into hospital can be a very anxious time, and sometimes it is good to have someone to talk to.

There are Chapels on three of the hospital sites and they are a shared space for prayer, worship or quiet reflection, open to all patients, staff and visitors.

There is always a chaplain available, day and night. Ward staff will contact them on your behalf.

Roman Catholic, Jewish, Muslim, Hindu and Sikh Chaplains, who visit on an occasional basis, are also available on request. See Spiritual & Pastoral Care

See also Useful telephone numbers

 

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