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A friendly greeting is crucial to care

Posted: Tuesday 29 March 2016
Kelly White, Senior Communications Officer

We are proudly supporting the national 'Hello, My Name Is...' campaign, aimed at helping to improve the hospital experience of all our patients.

Picture of staff holding up signs saying hello my name isIt takes just a moment for a healthcare professional to introduce themselves to a patient, yet often this simple act can be forgotten when providing care. A friendly introduction can help make a connection between the patient and the member of staff in building a relationship whilst in hospital.

The campaign started on Twitter and has inspired nurses, doctors, therapists, receptionists, porters, domestics and staff in all roles ever since.

The staff at our hospital sites have been getting active since the launch on 14 March 2016; we have been asking staff to get involved with a selfie campaign as a reminder to introduce themselves to their patients, visitors and colleagues.

As part of the launch for this campaign we had a photo booth visit our three hospital sites and the results were great – keep an eye on our twitter page for lots of photos.

The #hellomynameis campaign was created by Dr Kate Granger, a doctor from Yorkshire, who was diagnosed with terminal cancer. Kate became frustrated with the number of staff who failed to introduce themselves to her during her time in hospital. Kate’s campaign helps to remind staff to go back to the basics and introduce themselves to patients properly, to improve patient experience.

Tracey Carter, Chief Nurse said: "The simple words of 'hello, my name is' can change the whole atmosphere of a conversation. It is a very small, yet extremely powerful way of breaking down the barriers between ourselves and our patients, who may be feeling vulnerable.

"Research has shown that patients appreciate basic personal touches, and a simple gesture such as telling somebody your name will go a long way to helping them feel better about being in hospital.

"Our staff have really got involved with supporting the campaign and a member of our staff even managed to get Peter Andre to do a hello my name is selfie".

For more information about our hospitals, visit www.westhertshospitals.nhs.uk. You can also join our near 5,000 followers on Twitter (twitter.com/westhertsNHS) or find us on Facebook (facebook.com/westhertsNHS).

  1. For more information, please contact Kelly White, Senior Communications Officer in the Trust' Communications department on telephone: 01923 436 281 or email: info@whht.nhs.uk. Out of hours, please call 07900 228 031.
  2. West Hertfordshire Hospitals NHS Trust is a large acute trust serving people from across Hertfordshire, north London and further afield. It operates from three sites at Watford, St Albans and Hemel Hempstead hospitals and sees about 600,000 patients a year. We are one of the largest employers locally, with around 4,500 staff and volunteers.