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Listening into Action…Next steps

30 June 2016, Sarah Newell, Communications

Following the first year of the Listening into Action programme, further work is now underway to ensure its principles are firmly embedded in the ethos of our trust.

So…what next? Divisional Managers, Divisional Directors and key Executive Team members are all working to ensure the values of the programme becoming business as usual. However, embedding values can’t be done ‘top down’, it needs to be embedded by all of us, every day in everything we do.

In the meantime, a team of facilitators has been nominated and listening events will continue across the Trust at divisional and departmental level. These sessions will be supported by our HR Business Partners and Learning & Development Team, who will ensure that staff views are recorded and action plans for each division are drafted. Divisions will then report back on the implementation of these plans and any other improvements being made at monthly performance meetings.

Director of Human Resources and Organisational Development, Paul da Gama said: “Getting the basics right in any organisation means that when issues are aired- they are listened to and acted upon.

“It’s a fact that when people feel listened to and change occurs then this results in sustained improvements in patient safety and quality, efficiency and staff morale.

“Our colleagues helped identify and fix issues across the hospital sites during the Listening into Action programme and this kick-started a culture of staff led problem solving. There is still a lot of work to be done. So we need to now harness this energy and use the same principles to embed a culture of staff led problem solving.”

of the successes of LiA was the ‘Home for Lunch’ project, which focused on more of our patients being discharged and getting home before lunchtime. The programme also helped to support the following improvements:

  • Outpatients Improvement Programme
  • Staff recreational areas being created
  • Wards given 5k budget for their expenditure
  • Relocation to Shrodells for numerous departments
  • Real improvements in the way we recruit people

For more information about our hospitals, visit www.westhertshospitals.nhs.uk. You can also join our 5,124 followers on Twitter (twitter.com/westhertsNHS) or find us on Facebook (facebook.com/westhertsNHS).


  1. For more information, please contact Jodi-Ann Gayle, Communications officer at the Trust’s Communications department on telephone: 01923 436 280 or email: info@whht.nhs.uk. Out of hours, please call 07900 228 031.
  2. West Hertfordshire Hospitals NHS Trust is a large acute trust serving people from across Hertfordshire, north London and further afield. It operates from three sites at Watford, St Albans and Hemel Hempstead hospitals and sees about 600,000 patients a year. We are one of the largest employers locally, with around 4,500 staff and volunteers.