Freedom of Information Publication Scheme

Our Policies and Procedures

The following are general policies and procedures in use within West Hertfordshire Hospitals NHS Trust. They have been agreed by the Board, or other relevant committee, within the trust. This is not a definitive list, and further details about particular policies within an area of the trust can be obtained from the Board Secretary, detailed below.

There may be a charge according to Class 15: The Publication Scheme.

Quality Account

Nursing and Midwifery Strategy 2017-20

Policies and Procedures Relating to the General Conduct of the Trust and the Provision of Services:

Policies and Procedures Relating to Human Resources, Recruitment and Employment:

Standing Financial Procedures and Standing Orders

The Trust’s Standing Orders and Standing Financial Procedures are specified and recorded in our Freedom of Information Publication Scheme.

» Click here to view our Freedom of Information Publication Scheme

Complaints and Other Customer Service Policies and Procedures

Quarterly Complaint reports are made to formal meetings of the Trust Board (held in public), and are available to download from the Trust Board pages or by contacting the Board Secretary.

The Trust has recently established a Complaints Committee which reviews complaint reports for services for which it holds the service level agreement. It looks for trends and patterns that may require closer scrutiny. Terms of reference and membership of this group are available on request from the Complaints Manager at our Corporate Offices.

Data protection / information governance / Caldicott Guardian

We're updating these policies and the revised versions will be listed here.

Estate management

We're updating these policies and the revised versions will be listed here.

Charging regimes and policies

For the most part, we will charge you only for hard copies or copying onto media (e.g. CD-ROM). Some information is available free, but for others there may be a charge.

The charges will vary according to how information is made available. They are as follows:

  • Via the Trust's web site – free of charge, although any charges for internet service provider and personal printing costs would have to be met by the individual.
  • For those without Internet access, a single print out, as on the website, would be available by post from the Corporate Affairs Manager.
  • However, requests for multiple printouts, or for archived copies of documents that are no longer accessible or available on the web, may attract a charge for the retrieval, photocopy, postage etc. We will let you know the cost and charges that will have to be paid in advance. We will not provide printouts of other organisation’s websites.
  • E-mail will be free of charge unless it says otherwise.
  • The cost for single sided copies will be 5p per sheet, plus postage and packaging up to a maximum of 60 per document. These charges will be reviewed regularly.

For further details or to order a document, please send a request in writing to:

Company Secretary
West Hertfordshire Hospitals NHS Trust
Trust Offices,
Watford General Hospital
Vicarage Road
WD18 0HB


The material available through this Publication Scheme is subject to the Trust's copyright unless otherwise indicated. Unless expressly indicated on the material to the contrary, it may be reproduced free of charge in any format or medium, provided it is reproduced accurately and not used in a misleading manner.

Where any of the items in this scheme are being re-published or copied to others, you must identify the source of the material and acknowledge the copyright status.

Permission to reproduce material does not extend to any material accessed through this scheme that is the copyright of third parties. You must obtain authorisation to reproduce such material from the copyright holders concerned.

For HMSO Guidance Notes on a range of copyright issues, see the HMSO website at or contact:

HMSO Licensing Division,
St Clements House,
2-16 Colegate,
Tel: 01603 621000,
Fax: 01603 723000

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