West Herts Patient Portal
Frequently asked questions
Registration and portal information
1. Can any patient register for the Patient Portal?
Any patient aged 18 years or over, who has a UK mobile number associated with their health record will be sent a text message to register if they have an appointment booked after 27 February 2023.
Alternatively, if you already have an upcoming appointment booked for a date after we launch our Patient Portal (27 February 2023), you will be able to self-register for the portal by going to: https://patients.westhertshospitals.nhs.uk/
2. Can I have portal access for another member of my family?
No, you can only access your own health record.
3. How do I register for the portal?
You will automatically be sent a link to the Patient Portal via text message when your appointment is booked.
Alternatively, if you already have an upcoming appointment booked for a date after we launch our Patient Portal (27 February 2023), you will be able to self-register for the portal by going to: https://patients.westhertshospitals.nhs.uk/
4. What will I be able to see within the portal?
You will be able to see:
- Appointment/admission bookings
- Appointment/admission confirmation letters
- Test results
- Clinic outcome letters
- Discharge summaries
5. Can I choose to go paperless?
Yes, you can choose to go paperless during the registration process. Alternatively, if you didn’t select paperless during registration, you can change your preference in the ‘My Details’ section located within the portal. Here you can select whether you would like to change to paperless or change back to paper.
Appointments
6. Will I receive appointment reminders?
Yes. We will send you text reminders.
7. Can I reschedule my appointments?
Yes. You can reschedule specific outpatient appointments on the portal. Please be aware that there is a limit to how many times you can reschedule and there is no guarantee that an appointment will be available for a specific date.
8. When I reschedule, can I select a different clinician or location?
No. You can only change the appointment date and time. The clinician and location can’t be changed.
9. Can I cancel my appointments?
Yes. You can cancel specific outpatient appointments on the portal. Please be aware that cancelling will discharge you and you will need to visit the GP again to get another referral.
10. Will I receive confirmation if I reschedule or cancel my appointment?
Yes. We will send a text message confirming that the appointment has been rescheduled for a different date or cancelled.
11. What happens if I reschedule or cancel my appointment and I have transport or/and interpreter booked?
If you are rescheduling or cancelling your appointment and it has been agreed that you are eligible for transport which has already been arranged or have an interpreter booked, please contact the hospital to notify them of the changes.
Health Record
12. Why can I see documentation and test results from both Royal Free London Foundation NHS Trust and West Hertfordshire Teaching Hospitals NHS Trust?
Royal Free London and West Herts are working in partnership, so documents and test results from both trusts will be visible in the portal.
Further information
If you have any more queries, a help centre can be found on the portal here: https://patients.westhertshospitals.nhs.uk/help_centre/articles
To report a technical issue, please go to: https://patients.westhertshospitals.nhs.uk/support_requests/new
