Digital consent for treatment or a procedure at our hospitals
We have introduced a digital consent system called Concentric to replace paper consent forms. This allows us to work more effectively and provide patients with information that is more personal to their individual care.
Eventually, Concentric will be rolled out across all our specialties and used for every procedure that requires consent.
This short film explains how digital consent works.
The digital consent system enables patients to see information about their treatment and provide their consent online. The system uses a secure link sent by email or text message. Patients can also consent for procedures using a computer or tablet.
If patients do not have a device at home, they can give their consent online during an appointment or on the ward.
Benefits of a digital consent system:
- Allows patients to have more time to review and understand information
- Means fewer cancellations and delays to surgery or treatment
- Efficient, allowing clinicians and administrators more time to care
- Enables more personalised information and better documentation
- Offers better patient engagement in shared decision making
- Enables remote consultations and care pathways; a face-to-face appointment isn’t always needed before the day of treatment.
All patient information is compliant with healthcare governance requirements. The system uses Google Cloud Platform (GCP) for hosting and data processing, within a data centre in the UK.
How will I be contacted by Concentric?
You will receive information from your clinician via the Concentric system, either as an email from the email address notifications@concentric.health or as text message from a mobile contact named ‘Concentric'.
You can see the information any time before or after treatment.
What technology do I need to be able to give my consent online?
Concentric works on any modern web-enabled device and on different screen sizes such as mobiles, tablets, laptops and desktop computers.
Google Chrome, Microsoft Edge, Apple, Safari or Mozilla Firefox web browsers are fully supported by Concentric.
What do I do if I need technical help to use Concentric?
If you have difficulties getting started with Concentric, please email the Concetric support team.
What do I do if I have a question about the planned treatment or procedure?
You will always have a conversation about the proposed treatment or procedure with the clinician responsible for your care, although you may receive consent information online.
The information you receive from Concentric will include relevant hospital contact details in case you have any follow-up questions.
