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Information on car parking

The information below should give you a clearer understanding on how West Hertfordshire Hospitals NHS Trust manages the car parks on its hospital sites.

Before submitting a Freedom of Information request regarding hospital car parking, please see the information below as it may answer your query.

How many car parks and spaces does the Trust currently have?

Watford General Hospital site has 23 car parking areas, ranging from 5 spaces to 623 spaces.
Hemel Hempstead Hospital site has 4 car parking areas, ranging from 5 spaces to 200 spaces.
St Albans City Hospital site has 4 car parking areas, ranging from 9 spaces to 190 spaces.


Who is responsible for the management of the Trustís car parks?

The Trust has a contractual agreement with CP Plus for the management of its car parks. In addition, CP Plus also provides the security to the car parks.

Does the car parking contract with CP Plus include security to the car parks?


Why does the Trust charge for parking?

The Trust has a responsibility to ensure that money intended to look after patients is not subsiding the car park. The Trust does not make a profit from car parking and charges are simply to try and cover the cost of providing car parking on the sites.

What are car parking charges used for?

Car parking charges aim to cover the service provided by CP Plus. They manage the parking spaces, assist visitors and ensure that thoroughfares are not blocked and people park appropriately. The costs also cover maintenance, security, land capital charges, lease costs and overheads.

What are the current charges to park on a hospital site?

  • Up to 30 minutes: free (in designated bays)
  • Up to 1 hour: £2.00
  • 1-2 hours: £4.00
  • 2-3 hours: £6.00
  • 3-4 hours: £8.00
  • 4-6 hours: £12.00
  • 6-24 hours: £15.00
  • Weekly ticket: £20.00

For further information on charges, please click here

Do patients and visitors all have to pay £2.00 if they need to visit for a short time?

No, the Trust has a number of free car parking spaces for up to 30 minutes.


Are there any car parking discounts available for patient and visitors who have to visit regularly?

The Trust has concessions available for patients or visitors who attend hospital more than once per day or more than twice per week and those who actively participate in the care of an inpatient. Please see the link below for full details:

Do visitors with a Blue Badge need to pay?

No. The Trust has designated priority disabled spaces on each of its hospital sites to recognise the needs and requirements of these patients and visitors.

Do staff pay for parking? If so, how much?

As from March 2013 staff parking is charged at 0.096% of staff basic salary. Concessions are available to staff that are not directly employed by the Trust such as students, temporary and agency staff.

How much profit does the Trust make from car parking?


How much guaranteed money does the Trust receive from car parking?

The Trust receives a guaranteed fixed sum payment of £690,000 per year, plus a percentage after a certain threshold has been reached. Therefore the final figure varies from year to year.

In 2018/19 the Trust received £2,128,000 from car parking across its three hospital sites. This figure includes pay and display, staff deductions and charges to other organisations using the hospital sites.

How much does it cost to provide hospital car parking?

The cost of providing car parking varies year on year, depending on the maintenance and repairs required. In 2018/19 the costs totalled £1,811,000, and were made up of maintenance, rents and rates, security cameras and equipment, security services, capital charges and depreciation. These have been audited as a true record of costs by Grant Thornton, the Trustís external auditors.

What happens to the money paid in penalty charge notices?

The Trust receives a proportion of the money received from penalty charge notices and this is used to cover the costs of providing the parking service. The Trust does not make any profit from car parking fines.