Parking at our hospital sites
Parking at our hospitals
- Parking at St Albans City Hospital
- Multi-storey car park at Watford General Hospital
- Parking charges
- Electric vehicle charging
- Pay by Saba parking app
- Concession parking procedures
- Blue badge holders
- Healthcare Travel Costs Scheme (HTCS)
- Hospital site maps showing buildings and car parks
- Map of Watford General Hospital and car park information
Parking at St Albans City Hospital
Parking is currently limited at St Albans City Hospital due to construction work for the new Elective Care Hub. If possible, please consider alternative ways to travel to the site and allow additional time to find a parking space. It may be easier to use the NCP car park in Russell Avenue (15-minute walk from the hospital). See more information on the Elective Care Hub plans.
Multi-storey car park at Watford General Hospital
The address is: Shrodells Road, Watford
Sat nav – use the address above or the postcode for Thomas Sawyer Way, WD18 0GS
Watch a video with information on how to find the multi-storey car park at Watford General Hospital. (Maximum vehicle height 2.1 metres)
Parking charges
Car parking charges at our hospital sites apply 24 hours, Monday to Sunday. Please note, our ticket machines only accept coins, but you are also able to via Saba parking app.
- Up to 1 hour: £3.50
- Up to 2 hours: £5.00
- Up to 3 hours: £7.00
- Up to 4 hours: £8.00
- Up to 5 hours: £9.00
- Up to 6 hours: £10.00
- Up to 12 hours: £12.00
- 12 to 24 hours: £15.00
Parking is free for stays of less than 30 minutes allowing for easy drop off.
Free parking and concessions are available for some patients and visitors; please see details below.
Switchboard telephone numbers are:
Watford: 01923 244366
Hemel Hempstead: 01442 213141
St Albans: 01727 866122
Electric vehicle charging
Watford General’s multi-storey car park has EV charging points, with standard 7kw chargers in designated bays. To pay, use the Clenergy EV charging app, click here to see how to set up the app on your phone or tablet.
Charging rates are set at:
- 55p per kwh for the 7kw charger
- 70p per kwh for the two 50 kw fast chargers* (these are situated on level 0 near the exit of the car park)
*Please do not restrict access to fast chargers once charging is complete.
Please contact the Parking Hub if you require assistance. The team’s office is on Level 0 or call: 01923 217926.
You can also email the provider: info@clenergy-ev.com
Pay by Saba parking app
Payment can be made using the Saba Parking App. This can be downloaded via the App Store or Google Play and just search for the hospital name
Claims for free and discounted parking
Free parking is available for:
- Next of kin of patients who are receiving end of life care or critical care
- Parents/carers of children who are inpatients
- Long term patients who over a period of at three months have frequent outpatient appointments. (Frequent is defined as three or more planned appointments a month, over a 90-day period).
Claim forms are available from wards and clinics. The ward staff will authorise the form. Please take the completed form to our parking hub team who will process it (see locations below).
Concessionary parking rates are available for:
Patients and visitors who attend frequently can apply for a weekly or monthly
parking permit at concessionary rates.
- £24 per week
- £48 per month
Concession claim forms are available from wards and clinics. The ward staff will authorise the form, then take it to our parking hub team (see locations below) who will process it.
- Refunds of payments already made cannot be reimbursed
- Visitors / patients must only use visitor and patient car parks
- Failure to comply will result in a penalty charge notice being issued.
Blue Badge holders
There are plenty of disabled parking spaces on levels 1 to 6 of the multi-storey car park at Watford General Hospital. Disabled spaces on are located close to the lifts for easy exit, from level 2 there is a bridge to the main hospital avoiding most of the hill.
To exit, please insert your ticket into the ticket machine (next to the lifts on level 2) and then scan the barcode of your Blue badge; this will allow exit from the multi-storey car park without charge. You can also do this at the exit barrier.
If you park in the uncovered car park at Watford, or any car park at Hemel Hempstead Hospital or St Albans City Hospital, you will need to display your blue badge and the time of arrival in the usual way.
Failure to display a valid disabled badge in a disabled bay could result in a penalty charge.
Location of parking offices
- At Watford, go to the Parking Hub on Level 0 of the multi-storey car park
- At St Albans go to the blue hut located along the main road to the front of the Main Entrance
- At Hemel Hempstead – blue hut located on level 3, Verulam Wing to the side of the canopy (Entrance way)
Penalty Charges
Please note that failure to comply with parking terms and conditions may result in a penalty charge.
Parking charges apply 24 hours a day, 7 days a week. Users should only park in designated areas within a marked bay. Users should not park on red or double yellow lines, in hatched areas or on zebra crossings.
Penalty charge: £50. This will be reduced to £25 if paid within 14 days.
Documents for download
Watford General Hospital's multi-storey car park - PDF document
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Watford General Hospital site map showing buildings and car parks
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Hemel Hempstead Hospital site map showing buildings and car parks
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St Albans City Hospitals site map showing buildings and car parks
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Healthcare Travel Costs Scheme (HTCS)
If you are referred to hospital for specialist NHS treatment or diagnostic tests by a doctor, dentist or another primary care health professional, you may be able to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme (HTCS).
What are the qualifying benefits and allowances?
You can claim help with travel costs if you or your partner (including civil partner) receive any of the following benefits:
- Income Support
- income-based Jobseeker's Allowance
- income-related Employment and Support Allowance
- Working Tax Credit (WTC) with Child Tax Credit (CTC)
- WTC with a disability element or a severe disability element
- CTC but you're not eligible for WTC
- Pension Credit Guarantee Credit
- you receive Universal Credit and meet the criteria
Check if you are eligible with the NHS Business Services Authority online eligibility checker.
What can I claim?
Travel expenses, to and from hospital appointments will be reimbursed for the use of public transport, as well as mileage and parking costs.
Exceptions can be agreed depending on your age, medical condition or any other relevant factors, such as the availability of public transport. Patients may be able to claim for travel by taxi if this supported by a letter from your consultant or GP.
To claim reimbursement, we need proof that you are in receipt of benefits, confirmation that you have attended your appointment and receipts for the costs incurred. Without receipts, we are unable to reimburse your travel costs.
Please note that we are only able to reimburse for travel costs to appointments provided West Hertfordshire Hospital NHS Trust
The Patient Affairs office is at the main reception at Watford General Hospital. It is open between 9am and 4pm.
You can post a claim, with receipts to:
Patient Affairs
West Hertfordshire Hospitals Trust
Vicarage Lane
Watford
WD18 0HB
Telephone: 01923 217114
Email:
westherts.patientaffairs@nhs.net
See here for more information about Healthcare Travel Costs Scheme
