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West Hertfordshire Audiology/Hearing Aid Department

Services Offered

Hearing Assessment and Provision of Hearing Aids

We offer assessment and provision of digital hearing aids for all appropriate referrals.

Following the assessment, all aided patients will be on a rolling program for maintenance purpose only. The patient can deal directly with the department during this period. However any further assessment of hearing needs will require a new GP referral.

All three hospitals provide a full and comprehensive Audiology and Hearing Aid Service, ranging from close liaisons with the Ear, Nose and Throat to direct access from General Practitioners for both new and existing hearing aid wearers.

The Digital hearing aids made available to adults in this Trust will be the 'Behind the Ear' model. We do not provide the small 'In the Ear' model.

We have two offices situated at St Albans City Hospital and Watford General Hospital. The staff in the office are able to book appointments and offer general information.

Hearing aid repair and maintenance clinics

Maintenance includes battery provision, replacement tubing and minor rehabilitation advice.

Patients should book directly to see audiologist if aid needs repair, fine tuning, replacement of faulty and lost aid. Replacement of a lost aid will incur a charge.

Batteries are available at reception desk of WGH and SACH and also by post from the Audiology Department.

All other matters, such as change in patients' hearing would require referral from relevant GP or ENT doctor.

Tinnitus rehabilitation

Tinnitus is the perception of noise in the ear/s or head, which is generated inside the brain rather than from an outside source. The condition is more common in older people, but it can occur at any age, even in quite young children. The most common cause of tinnitus is damage to the hearing nerves in the ear.

Tinnitus in older people is usually caused by natural hearing loss, which lessens the sensitivity of hearing nerves. In younger people, it is most often caused by damage to hearing as a result of excessive noise. However, there are a variety of other causes of tinnitus

The department currently offers the management of tinnitus at St Albans City Hospital; however patient with tinnitus problems are referred to Ear Nose and Throat (ENT) clinic at West Hertfordshire Hospitals NHS Trust by their GP.

Our aim is to provide patients and their carers with essential information about the Trust's clinical services, and to provide key contact details and useful links.

All three hospitals provide weekly 'walk-in' repair and general maintenance clinics (no appointment necessary). If your NHS hearing aid simply needs re-tubing, cleaning, or replacement batteries. Please call in on the following days/times. We are unable to see 'walk-in' patients outside these repair days/times.

There is a charge for lost/damaged hearing aids. Unfortunately this charge also applies to abused hearing aids i.e., chewed by the dog/cat.

Who is This Service For?

Hearing Aid Service users must be over the age of 16. For younger ages, please contact the paediatric Audiology service.

All of our patients need to be registered with a Hertfordshire GP.

Hemel Hempstead Hospital Audiology/Hearing Aid Department
Verulam Wing (Level 2) Outpatient Department
Wednesday 10am to 12noon

» View a map of the Hemel Hempstead Hospital site.

St Albans City Hospital Audiology/Hearing Aid Department
Gloucester Wing, Outpatient Department
Tuesday and Thursday 11am to 12 noon

St Albans Hospital Main Reception (batteries only)
Monday to Friday when reception desk is staffed.

Watford General Hospital Audiology/ Hearing Aid Department
Main Block, Outpatient Department
Tuesday 9:30am – 12.30pm and 1:30pm- 3:30pm
Thursday 11 am – 12 noon

Watford Hospital Main Reception (batteries only)
Monday to Friday when reception desk is staffed

Please note that Watford General Hospital does not offer a full Audiology service every Friday.

» view a map of the Watford Hospital site

The following Health Centres also provide Batteries only:-
Watford area:-

Bushey Health Centre :- Monday – Friday 9am – 5pm
Skidmore Way Clinic :- Monday – Friday 9am- 5pm
Oxhey Drive Health Centre:- Monday – Friday 9.30 am- Friday 4.45pm

Hemel Hempstead Area:-

Marlowes Health Centre (batteries only)
Monday to Friday 10am to 12 noon and 2pm to 4pm

Harpenden Area

Harpenden Memorial Hospital (batteries only)
Main Reception during normal office hours

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