The Patient Advice and Liaison Service (PALS) is available to patients who wish to raise any issues or concerns regarding their stay in hospital.

Please talk to the ward staff if you have any issues and concerns, and if that does not resolve the problem, please ask them to contact the PALS staff who would be happy to visit you, your relative or carer on the ward. You can also visit the department in person where you can speak to the PALS team in confidence.

Even if you have been discharged from hospital, you can still make the Trust aware of any issues you wish to raise.

The PALS office at Watford General Hospital near Main Reception in the PMOK Building operates a drop in service between 10am to 4pm. The PALS office can be contacted by email: or by phone, on: 01923 217198.

Out of hours - please leave a telephone message or send an e-mail and you will receive a response to your enquiry the next working day. In an emergency ask for the on-call manager via Hospital’s main telephone number 01923 244366.

Should your relatives/carers/friends wish to raise concerns on your behalf, we would need to have your written consent. This is to protect patient confidentiality.

Find our more about PALS

How to get help

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