More about travelling to our hospitals

Parking at our hospital sites

Parking at our hospitals

Parking charges:

Car parking charges for visitors were re-introduced on 2 August 2021

Charges apply 24 hours, Monday - Sunday. Tickets expire at midnight on day of purchase.

Please note that free parking and concessions are available for some patients and visitors; please see details below.

Switchboard telephone numbers are:

Watford: 01923 244366
Hemel Hempstead: 01442 213141
St Albans: 01727 866122

Pay by Phone

You can pay for car parking using your mobile phone.

You can now pay for your parking at Watford Hospital online, via the PayByPhone application or over the phone after a short registration process. To do this, visit the PayByPhone website, application or call 0330 400 7275. The Watford Hospitals site code is: 8490.

Claims for free and discounted parking

Free parking is available for patients and visitors at Watford, Hemel Hempstead and St Albans Hospitals who are:

Long term patients who attend frequently

Long term patients who for an overall period of at least three months who attend outpatient clinics on a frequent basis. Frequent is defined as three or more planned appointments in a single month (ie any period of 30 days not a calendar month).

PDF iconDownload the claim form for free parking here.

Concessionary Parking Rates

Patients and visitors attending at least twice a week can apply for a weekly or monthly permit.

PDF icon Download the Concession Parking Permit Request form here

Patients and visitors can download the forms or ask staff for one in the clinic or ward they are attending.

At Hemel Hemsptead Hospital and St Albans City Hospital these should be completed and presented to security staff, who will issue a free parking slip.

Picture of a blue badge Blue Badge holders

Some spaces on site are reserved for drivers with blue badges. Please display the official blue badge in the vehicle. You can see the spaces available at our hospitals on our site maps below.

Healthcare Travel Costs Scheme (HTCS)

If you are referred to hospital for specialist NHS treatment or diagnostic tests by a doctor, dentist or another primary care health professional, you may be able to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme (HTCS).

What are the qualifying benefits and allowances?

You can claim help with travel costs if you or your partner (including civil partner) receive any of the following benefits:

Check if you are eligible with the NHS Business Services Authority online eligibility checker.

What can I claim?

Travel expenses, to and from hospital appointments will be reimbursed for the use of public transport, as well as mileage and parking costs.

Exceptions can be agreed depending on your age, medical condition or any other relevant factors, such as the availability of public transport. Patients may be able to claim for travel by taxi if this supported by a letter from your consultant or GP.

To claim reimbursement, we need proof that you are in receipt of benefits, confirmation that you have attended your appointment and receipts for the costs incurred. Without receipts, we are unable to reimburse your travel costs.

Please note that we are only able to reimburse for travel costs to appointments provided West Hertfordshire Hospital NHS Trust

The Patient Affairs office is at the main reception at Watford General Hospital. It is open between 9am and 4pm.

You can post a claim, with receipts to:

Patient Affairs
West Hertfordshire Hospitals Trust
Vicarage Lane
WD18 0HB

Telephone: 01923 217114

See here for more information about HTCS