More about the trust

Contacting West Hertfordshire Teaching Hospitals NHS Trust

Addresses and telephone numbers

Watford General Hospital

Watford General Hospital
Vicarage Road
WD18 0HB

Tel: 01923 244 366

Ward and departments

Hemel Hempstead Hospital

Hemel Hempstead Hospital
Hillfield Road
Hemel Hempstead

Tel: 01442 213 141

Ward and departments

St Albans City Hospital

St Albans City Hospital
Waverley Road
St Albans

Tel: 01727 866 122

Ward and departments

Outpatient Physiotherapy Service

Therapy Unit
Jacketts Field,
Abbots Langley
WD5 0PA.

Tel: 01923 378130

Appointments: How to book, cancel or change an appointment

If you are unable to attend an outpatients appointment, please let us know as soon as you can (at least 48 hours’ notice, where possible). Before you contact us, you will need the following information:

This information should all be on your appointment letter, if you have received one.

There are several ways to book, cancel or change an appointment:

  1. Email – send an email to, containing the information above, and we will get back to you.
  2. Webchat – our webchat function is run by our outpatients team from 8.30am - 4.45pm, Monday to Friday. Click here to get started.
  3. Phone – call our outpatients contact centre on 0300 303 5929 or use the appropriate number below:
    • 2 Week Wait Appointments: 0300 303 5923
    • Paediatric outpatients in Watford General Hospital: 01923 217720
    • Paediatric outpatients in Hemel Hempstead Hospital: 01442 287309

Planned operations or procedures: How to cancel your surgery

If you are unable to attend your planned surgery within 72 hours of your admission date, please let us know as soon as possible by calling 07391 010419.

Make sure you have the following information to hand when calling:

This phone line is open 24/7 for cancelling planned operations only. For any other queries relating to your surgery, please contact the admissions team directly.

Useful telephone numbers

  • Watford General Hospital: 01923 244 366
  • St Albans City Hospital: 01727 866 122
  • Hemel Hempstead Hospital: 01442 213 141
  • Therapy unit, Jacektts Field: 01923 378130
  • Patient Advice and Liaison Service (PALS): 01923 217 198
  • Media/Communications office: 01923 436 280
  • The Chief Executive's office: 01923 436 336
  • Pharmacy medicines information helpline: 01923 436237 (Available Monday to Friday from 2pm-5pm. Please note, they can only provide advice about medicines prescribed for you from this trust)
  • We welcome calls via the text relay service - prefix numbers with 18001.

Useful email addresses

Freedom of Information requests

To submit a Freedom of Information request you can write to us at:

West Hertfordshire Teaching Hospitals NHS Trust
Trust Offices
Watford General Hospital
Vicarage Road
Hertfordshire WD18 0HB

Or email us at:

Freedom of Information at the trust and the Freedom of Information Act.


Patient feedback

We aim to provide safe, high quality care for all our patients. Here we tell you about the different ways to contact us if you have any concerns about your care, suggestions for improvement, compliments, or wish to make a formal complaint.