Contacting West Hertfordshire Teaching Hospitals NHS Trust

Addresses and telephone numbers

Watford General Hospital

Vicarage Road
WD18 0HB

Tel: 01923 244366

Watford wards and departments

Hemel Hempstead Hospital

Hillfield Road
Hemel Hempstead

Tel: 01442 213141

Hemel Hempstead wards and departments

St Albans City Hospital

Waverley Road
St Albans

Tel: 01727 866122

St Albans wards and departments

Outpatient Physiotherapy Service

Therapy Unit
Jacketts Field,
Abbots Langley
WD5 0PA.

Tel: 01923 378130

Appointments: How to book, cancel or change an outpatient appointment

If you are unable to attend an outpatient appointment, please let us know as soon as you can (at least 48 hours’ notice, where possible). Before you contact us, you will need the following information:
  • Your NHS number or case number
  • Your date of birth (e.g. 01/01/1983)
  • The appointment date and time (if known)
  • Which service the appointment is for (e.g. outpatients, cardiology etc)

This information should be on your appointment letter, if you have received one.

There are several ways to book, cancel or change an appointment:

  1. Email – send an email to, containing the information above, and we will get back to you.
  2. Webchat – our webchat function is run by our outpatients team from 8.30am - 4.45pm, Monday to Friday. Visit webchat to get started.
  3. Phone – call our outpatients contact centre on 0300 3035929 or use the appropriate number below:

Planned operations or procedures: How to cancel your surgery

If you are unable to attend your planned surgery within 72 hours of your admission date, please let us know as soon as possible by calling 07391 010419.

Make sure you have the following information to hand when calling:

  • Your NHS Number
  • The date of your planned surgery
  • The surgeon or clinician you’re being seen by
  • Specialty or department

This phone line is open 24/7 for cancelling planned operations only. For any other queries relating to your surgery, please contact the admissions team directly.

Please remember to cancel any other arrangements you made connected to your appointment (blood tests, carers, social services, etc.)

If you booked patient transport with the East of England Ambulance Service, please cancel by calling 03456 051 208.

Useful telephone numbers

  • Watford General Hospital: 01923 244366
  • St Albans City Hospital: 01727 866122
  • Hemel Hempstead Hospital: 01442 213141
  • Therapy unit, Jacketts Field: 01923 378130
  • Patient Advice and Liaison Service (PALS): 01923 217198
  • Media/Communications office: 01923 436280
  • The Chief Executive's office: 01923 436336
  • Pharmacy medicines information helpline: 01923 436237 (Available Monday to Friday from 2pm-5pm. Please note, they can only provide advice about medicines prescribed for you from this trust)
  • We welcome calls via the text relay service - prefix numbers with 18001.

Useful email addresses

Freedom of Information requests

To submit a Freedom of Information request you can write to us at:

West Hertfordshire Teaching Hospitals NHS Trust
Trust Offices
Watford General Hospital
Vicarage Road
Hertfordshire WD18 0HB

Or email us at:

Freedom of Information at the trust and the Freedom of Information Act.

Go to Freedom of Information

Patient feedback

We’re always keen to hear feedback from patients and their loved ones so we can make sure we’re continuing to improve our services and processes. Find out about the different ways to contact us if you have any concerns about your care, suggestions for improvement, compliments, or wish to make a formal complaint.

Go to patient feedback