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More about Voluntary Services

Voluntary Services

Frequently asked questions

Q. Will it cost me money to volunteer?

A. No, we will reimburse all your costs for car/public transport relating to your volunteering role. We would just ask that you keep clear records and any receipts.

Q. Will I be able to choose my hours?

A. Yes, we ask you to volunteer at least 3 hours per week preferably for a minimum of a 6-month period; however, you can choose the days and times you wish to volunteer.

Q. What happens if I do not like my voluntary role?

A. Please contact the Voluntary Service Manager who will speak to you about the issues and try to place you somewhere else.

Q. Will I be provided with a uniform?

A. Yes you will be provided with ID Badge and a polo shirt.

Q. Can I take long holidays?

A. Yes, as you are a volunteer you are not contractually obliged however we do ask for you to inform us when taking holidays for our records.

Q. What if I have any queries or questions during my time as a volunteer?

A. Please contact the Voluntary Service Coordinators who will listen to your questions and try to give you an answer or them.

Q. What is a DBS?

A. A Disclosure and Barring Service check (previously known as a CRB) is a record of an individual's convictions, cautions, reprimands, and warnings normally held on police systems.

Q. Why do I have to complete all the online trainings before having my first shift?

A. Yes, online training is an essential part of the role as it includes important pieces of information about health and safety, infection control, and food safety. We strongly believe a well-trained, competent volunteer is much more likely to thrive in their role than one who lacks confidence, does not feel part of the team, and gets stressed due to lack of adequate training.