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Patient services

Complaints, Concerns and Compliments

We aim to provide safe, high quality care for all our patients. This site tells you about the different ways to contact us if you have any concerns about your care, suggestions for improvement, compliments, or wish to make a formal complaint. We always welcome your feedback which we use to improve the service we provide for patients. Please be assured that raising a concern or making a complaint will not affect the care we provide to you or your family members in any way.

Comments

We welcome your comments about our services and any suggestions for improvements.

Compliments

It is good to know when we are getting things right so we can share good practice with the trust. If you have been impressed with your care, please let our staff know directly or email westherts.complaintsteam@nhs.net. You can also add your comments to the Friends and Family test survey response, or submit your comments to: www.nhs.uk

Complaints process

If you wish to make a formal complaint about any aspect of the service provided by West Hertfordshire Hospitals NHS Trust, please write to:

Complaints Department
Watford General Hospital
Vicarage Road
Watford
Hertfordshire
WD18 0HB

You can also contact the Complaints team directly on 01923 217866 or email: westherts.complaintsteam@nhs.net.

Concerns

We want to know if you have any concerns about your care or treatment so we have the chance to put things right. Please speak to the staff caring for you or your family members. If you prefer speak to the manager or matron in charge of the ward or clinic they will try and resolve and answer any of your questions straight away.

You can also contact the Patient Advice and Liaison Service (PALS). PALS provide advice and support for patients, relatives and carers. They are here to listen to you, help resolve concerns and queries and provide general information and support in relation to NHS services.

You can contact PALS directly on: (01923) 217198 or email westherts.pals@nhs.net, however at this time they are extremely busy and it may take longer to respond as quickly as possible.