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Voluntary Services

Frequently Asked Questions

Q. Will it cost me money to volunteer?

A. No, We will reimburse all your costs for car/public transport relating to your volunteering role. We would just ask that you keep clear records and any receipts. This would not include taxi payments unless supported by a letter from your GP

Q. Will I be able to choose my hours?

A. Yes we ask you to volunteer at least 3 hours per week for a 6 month period, however you can choose the days and times you wish to volunteer.

Q. What happens if I do not like my Voluntary role?

A. Please contact the voluntary co-ordinator who will speak to you about the issues and try to place you somewhere else.

Q. Will I be provided with a uniform?

A. Yes you will be provided with a tabard and/or a polo shirt.

Q. Can I take long holidays?

A. Yes, as you are a volunteer you are not contractually obliged however we do ask for you to inform us when taking holidays for our records and for health and safety reasons.

Q. How will I know how to contact members of staff or departments if I have any queries or questions during my time as a volunteer?

A. All volunteers will be given their own personal handbook that they can add to themselves to build up an information reference book.

Q. What is a DBS and what do I need to provide for it?

A. Previously known as a CRB (Criminal Records Bureau) check, a DBS (Disclosure and Barring Service) check is a record of an individual's Convictions, Cautions, Reprimands and Warnings normally held on police systems. Please be aware that any personal information given to Voluntary Services will be handled with strict confidentiality.

DBS Form: To start the process, please fill in the DBS form (enclosed). This requires home address details for the last five years. This must be completed in black ink and capital letters. See instructions on the front page of the form for further details. When completed bring in your DBS form with three forms of personal identification. These could include:

  • Passport or (birth certificate if no passport)
  • Valid driving license
  • Proof of address e.g. bank statement, utility bill, HMRC letter (Issued within last 3 months).
  • National insurance details

These must be the original documents and not copies of these. When you have completed the DBS form please contact me to make an appointment where it will be checked against the above and signed off before being sent to the Agency.

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