Patient Services
Patient Involvement & Experience Strategy
West Hertfordshire Hospitals NHS Trust is committed to providing high quality, patient focussed healthcare that meets the needs of a diverse population ensuring national standards of excellence are achieved.
This aim will be achieved by the full and consistent involvement of patients and the public, drawing on their experience and knowledge, thereby ensuring a continued holistic approach to service development and improvement.
This Patient Involvement & Experience Strategy 2007 - 2010 has been developed over a six-month period in consultation with patients, carers, Trust staff, PCT Colleagues, and external bodies.
The NHS Plan (July 2000) and Section 11 of the Health & Social Care Act (2001) have also been a primary influence for this Strategy as a way of driving forward the Government's aim to create a patient centred NHS, by engaging with patients, their carers and the public.
The Trust's Patient Involvement & Experience Group will be responsible for producing a detailed action plan in the summer of 2007 to deliver the objectives outlined in the Strategy:
