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Encouraging feedback from national children’s inpatient survey

Posted: 29November 2017
Jodi-Ann Gayle, Communications Officer

Feedback from children, their parents and young people who used the children’s services at West Hertfordshire Hospitals last winter has been published, showing an overall positive picture.

The national children and young people’s inpatient and day case survey received feedback from 328 of our patients, which is higher than the national average. Overall, patients were happy with the care they received and we gained a score of 9.8 out of 10 for children and young people who said they were able to ask staff questions, and 9.5 out of 10 for children and young people who also said staff spoke with them about how they were going to care for them. Parents and carers said staff agreed a plan for their child's care with them and we received a score of 9.1 out of 10 in this area.

Picture of watford hospitalTracey Carter, Chief Nurse at West Hertfordshire Hospitals, said: “We are pleased with the outcome of this survey as we work hard to listen to the children, young people and parents accessing our services to ensure they have the best experience possible.”

This survey is part of a series of annual surveys required by the Care Quality Commission (CQC) for all NHS Acute Trusts in England. The purpose of the survey is to understand what young people and day case patients and their parents/carers think of the care provided by the Trust.

Our results in the survey show that we are ‘about the same’ as most other Trusts in England with 44 of the 63 questions being scored at least 8 out of 10. Patients and their parents were asked to give their overall experience a grade from zero to ten, with zero being the worst and ten the best. Our score for this question is 8.4 which is similar to most other Trusts.

There are some areas we didn’t score so well on, for example, we received a score of 6.5 out of 10 for children and young people who said there were enough things to do in hospital and only 5.6 out of 10 for children and young people who said staff played with them whilst in hospital. Another area we scored low on was involving young patients in their care. We received a score of 6.3 out of 10 for children and young people who said they were involved in decisions about their care and treatment.

Commenting on these results, Jo Fearn, Head of Nursing for children’s services at West Hertfordshire Hospitals, said: “We welcome the information from the survey as the results help us to know where we are performing well and what we can improve on. We know there is always more we can do to ensure that our young patients receive the very best care and have a good hospital experience.”

Tracey Carter added: “The staff in our children’s services department are committed to taking action to support the delivery of best quality care for all of the children, young people and their families and carers that we see and treat.”

The outcome of the CQC children and young people’s inpatient survey for West Hertfordshire Hospitals can be found on the CQC website at: http://www.cqc.org.uk/provider/RWG/survey/14#undefined

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  1. For more information, please contact the communications team on: 01923 436280 or email: communications@whht.nhs.uk. Out of hours, please call 07900 228031.
  2. West Hertfordshire Hospitals NHS Trust serves people from across Hertfordshire, north London and further afield. It operates from three hospitals; Watford General, St Albans City and Hemel Hempstead. The trust sees around 600,000 patients a year and is one of the largest employers locally, with around 5,000 staff and volunteers.
  3. For more information about our hospitals, visit www.westhertshospitals.nhs.uk. You can also join our near 6,000 followers on Twitter (twitter.com/westhertsNHS) and find us on Facebook (facebook.com/westhertsNHS).