Media Release

Trust Launches Operation to Evaluate and Improve Emergency Services

Posted: 26 March 2013

Samantha Jones, Chief Executive said:

Our patients expect and deserve a first-class emergency service, therefore we are always looking at ways in which we can do things differently in order to improve the way we deliver care to our patients. As a result, a new initiate called Operation Onion was launched this week.

Picture of Samantha Jones"Operation Onion is looking at immediate changes we can make to ensure emergency patients are treated quickly, efficiently and correctly, first time.  In short, we are challenging everything we currently do and seeing if there are ways we can do things differently and better.

"All members of staff are involved in this important initiative. Myself and the Executive Team are meeting every morning this week with doctors, nurses, frontline staff and senior managers to put in place and review immediate actions.

"These include amongst others, faster turnaround for testing in the Acute Admissions Unit, reviewing portering requirements in particular areas, providing additional patient transport to avoid delays, and ensuring decisions made during ward rounds are acted upon without delay.In addition, we are providing additional therapists in ward areas and allowing senior nurses to work in a more supervisory role.

"The effectiveness of each action is being discussed in the daily meetings. The overall success of the initiative will be reviewed and any actions which have been seen to make significant improvements will be considered on a permanent basis.

"Patient feedback is always really useful, so we’d love to hear from any patients who have used our emergency service who have ideas on how we can make the service better."

Ends

*For more information, please contact the Communications Team on 01923 436281, or through www.westhertshospitals.nhs.uk/newsandmedia

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