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Developing our Organisation

Celebrating Excellence Staff Award

Award Winners

October 2015

Winner: Michelle East, Midwife, Delivery Suite

Nominated by: Kay, a patient

Picture of midwife Michelle East receiving her awardNomination: Michelle provided fantastic care to myself, my husband and newborn son on Sunday 6th September [2015].

I had planned a homebirth due to the very poor care I received in Croydon with my first son so I was disappointed that I had to be transferred in as I was quite fearful of the hospital set up.

Michelle was incredibly caring, empathetic and professional. She listened to all my concerns and managed my care through encouragement and support. She tried tirelessly to prevent me having a retained placenta after such a quick labour and she succeeded with the help of Bianca Jones.

I'd also like to use this opportunity to give feedback on my whole experience of maternity services at Watford. They are fantastic! To be able to see the same midwife for every antenatal appointment was excellent for continuity of care - stark contrast to Croydon again.

The provision of a pregnancy club is also excellent; as a second time mum new to the area it was an invaluable resource to meet other mums and find out about local maternity services. The community midwife team (I had Helen and Yasmin come to me initially at home) were equally impressive: very caring, calm and professional.

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