Testimonials
What our Patients Say about West Hertfordshire Hospitals NHS Trust
The Trust regularly receives thank you letters from satisfied patients and relatives as well as comments submitted via the NHS Choices website. Below are some extracts from letters received from patients who experienced the service provided by West Hertfordshire Hospitals NHS Trust.
October 2011
"I received excellent patient care throughout an anxious time.
"The staff were extremely polite, helpful and courteous and looked after me very well.
"Although the procedure was uncomfortable, it was explained in detail beforehand and I was able to talk it through and ask any questions. I was reassured about what needed to be done and supported throughout and afterwards with great kindness. The doctor explained his findings thoroughly. I could not have been treated any better.
"I was impressed by the personal attention & professionalism of all the staff who dealt with me."
Accident and Emergency Services - September 2011
"I was treated brilliantly and professionally by ambulance staff, paramedics, A&E doctors, nurses and other personnel. I didn't manage to get any individual names of those who treated me, but I would just like to thank all those involved. Keep up the good work!"
Accident and Emergency Services - April 2011
"I was SO IMPRESSED with the doctor in the Children's A&E today who treated my age10 daughter. The doctor was very informative, treated us like personal individuals.
"The doctor showed passionate care, deep understanding, REAL professionalism, went further to wipe out possible causes. Plus the other attributes that reassured us. The doctor was open and direct.
"THANK YOU W H O L E H E A R T E D L Y for GIVING US SUCH HEALING service and TO THE TEAM."
AAU and Gastroenterology Department, Watford General Hospital
"Please may I thank the staff and workforce of Watford Hospital for the excellent care and treatment I received at the hospital last week I was admitted to the AAU within a few hours. I was examined, received treatment and was discharged after approximately 24 hours.
"I wish especially to thank members of the yellow and purple suites of the AAU and the Gastroenterology Department."
Cleves Ward, Watford General Hospital
"I am writing to ask you to thank all the staff who helped me so much when I unexpectedly arrived at Watford General Hospital. I had broken my femur and needed a hip replacement. I feel that your staff, especially those on Cleves Ward should be congratulated for their standard of care."
Urgent Care Centre, Hemel Hempstead Hospital
"I am writing to express my thanks for the excellent treatment I received at the Urgent Care Centre.
"The Emergency Nurse Practitioner who saw me was wonderful. She was efficient, comforting and caring and a great example of a member of staff prepared to go the extra mile.
"I was seem within 10 minutes of entering the building and I also found the new reception staff very helpful. It was good to experience how great the NHS can be when you need it."
Starfish Ward and Accident and Emergency, Watford General Hospital
"I would like to thank the staff of Starfish Ward, A&E and the surgeons for being very helpful when I had my operation. They made my time in hospital interesting and everybody was friendly."
High Dependency Unit, Maternity, Watford General Hospital
"I was admitted with severe pre-eclampsia to the High Dependency Unit of the Maternity Wing, Watford General
"I was scared and apprehensive, but the midwives were fantastic, explaining everything to my partner and me, whilst giving me emergency drugs to control my condition. They were also monitoring my baby and were updating me all the time with his progress through the night.
"During the labour
the midwives on duty were incredible. They motivated and calmed me, but the
best bit was they represented my wishes. I can honestly say I wouldn’t have
been able to do without them.
"The care I received from the moment I was admitted was exemplary, each and every one of the midwives who treated me were fantastic. They were a great team of midwives and you should be very proud of them.
"Thank you again to your team who turned a very frightening experience into a very happy ending."
Reception, St Albans City Hospital
"Reception was very helpful, arranging Voluntary hospital car transport for me, which made everything so easy. The care given by the drivers was exceptional, and it made the whole experience the best it could be.
"I am so grateful for the help that I received, and I do hope you will convey my thanks to the people concerned and commend them for their excellent work – long may it continue!"
Helen Donald Unit, St Albans City Hospital
"I have recently started a course of intensive treatment at the Helen Donald Unit and wish to highlight my sincere thanks to the wonderful Helen Donald Unit staff who have shown me the most exceptional compassion, attention and quality of care. In addition to the medical benefits, this has had a significant motivational affect which is further supporting my steady recuperation.
"I hope you will be able to pass on these thanks, which although brief are deeply held, and recognise this superb team's contributions to your excellent NHS establishment."
Elizabeth Ward, Watford General Hospital
"I felt I had to send a note to thank everyone for the excellent treatment I received on Elizabeth ward. After an MRI scan I was diagnosed with cancer and was told there was a bed for me at Watford for an operation. As you can imagine I was pretty stunned but pleased I was going to be treated so quickly.
"The staff were so kind and the ward exceptionally clean, I cannot praise them enough for taking care of me so well. I would like to register the fact that the care I had at Watford went a long way to making the whole experience a positive one for me and I would like if possible to pass on my thanks to everyone who was on the ward during my stay and say thank you so much Watford General."
Coronary Care Unit, Watford General Hospital
"From the moment I was wheeled into the Coronary Care Unit, the care and concern for the patient and their welfare was of the highest order. Nothing was too much trouble, the whole team was unfailingly polite, helpful and very efficient. I was particularly struck by the level of cleanliness.
"I would like to express my appreciation for every aspect of the way I was treated in your hospital."
Minor Injuries Unit, St Albans City Hospital
"I visited St Albans Hospital with an arm injury following a motorcycle accident. I would like to record my thank to all the staff but in particular the receptionist on duty who was most pleasant and helpful. The lady concerned is a credit to your organization."
AAU and Sarratt Ward, Watford General Hospital
"I recently spent a week in Watford General Hospital and am writing to say thank you for all the care and attention I received. I spent four days in isolation in the AAU department and the staff were marvellous.
"I was then transferred to Sarratt Ward and again I was very well cared for. The staff were all most kind and helpful, from Consultants to cleaners. They were all considerate and all washed their hands very frequently!
"The wards were all very clean and the loos/shower rooms too, and it was good to see the beds pulled out regularly to do a thorough job underneath them. The food was good too and it was heartening to see young nurses patiently feeding old ladies who could not manage themselves.
"I am very much appreciate all that was done for me and would like to thank the sisters and staff of both wards for their kindness."
Alexandra Birthing Centre, Watford General Hospital
"I just wanted to say thank you so much for making my labour experience on the ABC so positive. I was really impressed with my midwife, she was so reassuring and made my delivery very bearable. Throughout my pregnancy the hospital has been great; appointments on time, useful antenatal classes, good after care."
